Reference

Legal Terms for Indonesia Accounts

Legal access on tati99 depends on local law, and we only open the account flow where that is permitted.

Local law firstDANA OVO GoPay QRISIdentity checkPhone or browser
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tati99 Legal Terms for Indonesia Accounts
CONTACT PATHS

How To Reach Us About Legal

If a legal point is unclear, we answer it through the same account channels we use for verification. You can open live chat from the lobby, send a form message from your profile, or reply to the confirmation email linked to your account. Our team works during 09.00-23.00 WIB, and we keep the thread tied to your account so the next step is easy to track on phone or computer browser.

Team online

Live chat

Open live chat from the lobby or account page between 09.00 and 23.00 WIB. We use it for access checks, policy questions, and document follow-up when your account review needs a clear reply.

Contact form

Send a message through the form if you want a written trail. We keep the thread attached to your account, which helps us handle correction requests, consent questions, and retention issues in one place.

Email reply

Reply to the confirmation email after verification when you need a legal request logged in writing. That path is useful if you are on the move and want the same case file later on phone or browser.

DATA HANDLING

How We Handle Your Legal Data

We handle legal requests by checking the account record first, then matching the device path, payment reference, and contact address before we make a change.

Records

We keep only the fields needed for account checks: name, contact route, payment reference, verification status, and the request history tied to your profile. Extra fields stay out unless the case requires them.

Cookies

Session cookies let the policy pages stay open while you move between the account form and the payment area. If you clear them, we may ask you to confirm the same route again before saving changes.

Security

Use a strong password and keep one contact number active while your request is open. We compare new sign-in attempts against the device path and the registered wallet so a stranger cannot steer the case.

Retention

We keep legal logs only while they are needed for account checks, dispute handling, and duties that apply to your region. After that, we archive or remove them according to the rule in force.

Contact

For a change request, use live chat or the contact form and include your registered email, your request date, and the exact field you want adjusted. That lets us route it to the right team faster.

Changes

If your name, contact number, or consent choice changes, send the request from the profile linked to the account. We confirm sensitive edits before saving them, especially when the wallet reference or sign-in device also changes.

Questions About Access, Data, And Requests

These questions cover access, record handling, and change requests. We keep the answers practical: what the law allows, what we store, who can request a change, and which support channel should carry the request. If your case needs a check, we use your account profile, the device you used, and the wallet record to sort it without sending you in circles.

Yes, when local law allows it for your location. If access is open, you move through the same account checks, then you see DANA, OVO, GoPay and QRIS in the wallet area before any payment step.

We keep the account name, contact path, verification status, payment reference, and the history of any legal request you send. We avoid extra fields unless a specific check, dispute, or law requires them.

Use live chat or the contact form and state exactly what needs to change. We match the request against your profile and the message thread, then confirm the update only after the account details line up.

Verification lets us match you to the account and keep someone else from changing your legal details. It also helps us confirm the wallet route on file, especially when the request comes from a new device or number.

We keep legal records only as long as needed for account checks, dispute handling, and local obligations. After that, we archive or remove them in line with the rule that applies to your account.

Reply in live chat or send a form message and ask for a second check. Include your registered email, the time of the decision, and the reason you think the result should change.

Related Pages

tati99 Indonesia Register About Us FAQ tati99 Login